Find answers to the most common questions about our file conversion tools and services.
ConvertPro is an all-in-one file conversion platform that allows you to convert files between various formats. Our tools support document, image, audio, video, and many other file types, all accessible through a user-friendly interface without requiring any software installation.
We offer both free and premium plans. The free plan allows you to convert smaller files with basic features, while our premium plans offer larger file size limits, batch processing, priority conversion, and advanced options for professional needs.
Your privacy and security are our top priorities. All file transfers are protected with high-grade encryption (TLS), and we never share your files with third parties. Your files are automatically deleted from our servers after 24 hours or immediately after conversion, depending on your settings. Additionally, you can opt for client-side conversion for sensitive files, where processing happens entirely within your browser.
Free users can convert files up to 100MB in size. Premium users enjoy higher limits: Plus (250MB), Pro (500MB), and Enterprise (2GB) per file. If you need to convert larger files, please contact our support team for custom solutions.
Most conversions are completed within seconds to a few minutes, depending on the file size, type, and our current server load. Premium users get priority processing, which significantly reduces waiting times during peak hours.
We support a wide range of document formats, including PDF, DOCX, DOC, XLSX, XLS, PPTX, PPT, ODT, TXT, RTF, HTML, EPUB, and many more. You can convert between any of these formats with high fidelity to maintain your document's formatting.
Yes, you can convert password-protected PDF files by providing the password during the upload process. Only the file owner with knowledge of the password can perform this conversion, ensuring document security is maintained.
Our advanced conversion engine preserves most formatting elements, including text, tables, images, and basic layout. Complex elements like custom fonts, complex charts, or certain text effects might require minor adjustments after conversion. Premium users get access to enhanced formatting preservation features for better results.
Yes, premium users can batch convert up to 50 documents at once. This feature is especially useful for businesses and professionals who need to process multiple files regularly. The files will be returned either individually or as a single ZIP archive, based on your preference.
Yes, our OCR (Optical Character Recognition) technology can convert scanned documents into editable text. This feature supports over 60 languages and works best with clear, high-resolution scans. Free users get basic OCR features, while premium users enjoy enhanced accuracy and additional language support.
We support all major image formats including JPEG, PNG, GIF, BMP, TIFF, WebP, SVG, EPS, RAW formats (CR2, NEF, ARW, etc.), and many more. You can convert between these formats while also applying basic edits like resizing, cropping, or compression.
By default, we try to maintain the highest possible quality during conversion. However, certain conversions (like PNG to JPEG) involve changing from lossless to lossy formats, which may result in some quality reduction. You can control the quality level and compression ratio in the advanced settings before conversion.
Yes, you can combine multiple images into a single PDF document. Simply upload all the images you want to include, arrange them in the desired order, and select the "Convert to PDF" option. You can also customize the page size, orientation, and margins of the resulting PDF.
Yes, you can extract all images contained in a PDF document. Our tool will identify all embedded images and allow you to download them individually or as a ZIP archive. You can choose the output format for the extracted images (PNG, JPEG, etc.).
Yes, when converting to PNG format, transparency is fully supported and preserved. Additionally, we offer a background removal tool that can automatically remove backgrounds from images to create transparent PNGs, which is particularly useful for product photos, logos, and profile pictures.
For audio, we support MP3, WAV, AAC, FLAC, OGG, M4A, and many more. For video, we support MP4, AVI, MOV, WMV, MKV, WebM, and other popular formats. You can convert between any of these formats and adjust quality settings according to your needs.
Yes, you can extract audio tracks from video files in just a few clicks. Simply upload your video file and select your preferred audio output format (MP3, WAV, etc.). This feature is useful for creating podcasts, extracting music, or isolating interview audio from video recordings.
Our video compression tool uses smart algorithms to significantly reduce file size while maintaining visual quality. While some minor quality reduction is inevitable during compression, premium users can access advanced settings to find the optimal balance between file size and quality for their specific needs.
We do not support direct downloading from YouTube due to their terms of service. However, if you have legally downloaded video content from other sources, you can convert it to various formats including MP3 and MP4 using our conversion tools.
Yes, our premium users can access basic video editing features including trimming (setting start and end points), cropping, rotating, adjusting brightness/contrast, and adding simple text overlays. For more complex editing needs, we recommend using dedicated video editing software.
Yes, we offer a robust API for developers and businesses who need to integrate our conversion capabilities into their own applications or workflows. Our API supports all the same conversion types as our web interface and includes additional features like webhooks for conversion notifications. Detailed documentation is available in our Developers section.
Yes, we offer desktop applications for Windows, macOS, and Linux that provide offline conversion capabilities for most file types. These applications are available to premium users and include all the features of our web version, plus the ability to work without an internet connection for many conversion types.
Yes, premium users can connect their Google Drive, Dropbox, OneDrive, or Box accounts for seamless file access and storage. This allows you to convert files directly from your cloud storage and save the converted files back without downloading or uploading them manually.
Yes, business and enterprise users can set up automated workflows that monitor specific folders or cloud storage locations and automatically convert new files based on predefined rules. This is particularly useful for businesses that regularly process certain types of files in standardized ways.
Premium users have access to our document signing features, which allow you to add digital signatures to PDF documents. These signatures can be drawn, typed, or uploaded as images. For legally binding electronic signatures with full audit trails and compliance with eSignature laws, please check out our separate ConvertPro Sign service.
Our support team is here to help. Contact us and we'll get back to you as soon as possible.
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